ITIL Learning Tools and Practice Tests

ITIL_HumanElement

ITIL

The IT Infrastructure Library is the de facto international standard framework of best practices in IT Service Management. Whether you are managing day-to-day IT services, or establishing and refining existing processes, ITIL can help you apply internationally proven best practices for the IT services and support you provide. Certification of professionals has been a key element in the ITIL approach. To successfully achieve ITIL certification, you need the best tools to ensure you are prepared.

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ITILF
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    ITIL2011: ITIL Foundation Certificate in IT Service Management (Version 3)