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Candidates for this exam should have at least one year of experience in the IT field. They typically work as Tier 1 to Tier 2-level phone support in a wide range of environments, including retail stores and the upper MORG or enterprise environment.
Candidates should have experience resolving issues concerning network connectivity, desktop operating systems, security, and applications. They address logon problems, perform password resets, and resolve most issues with desktop applications.
Important Exam Information and Objectives
This exam measures your ability to accomplish the following technical tasks using Windows Vista: - Installing and Upgrading Windows Vista
- Configuring and Troubleshooting Post-Installation System Settings
- Configuring Windows Security Features
- Configuring Network Connectivity
- Configuring Applications Included with Windows Vista
- Maintaining and Optimizing Systems That Run Windows Vista
- Configuring and Troubleshooting Mobile Computing
Now Available - Simulations for 70-620 - Self Test Software now includes 9 interactive simulation items in our 70-620 practice tests for CD-ROM or Download delivery formats. These new simulation items, which will require you to execute critical IT tasks in a simulated work environment, are designed to more effectively evaluate real-world competency. The download file for this practice exam is over 33M. Order the CD-ROM version if you don't have broadband. Please note this product requires the 3.7.7 or higher version of the test engine.
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Study Guide
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