Pass Your Test - Kaplan's Guarantee
Our Guarantee is a statement of confidence in our product and our commitment to your satisfaction. We strongly suggest that you have experience with the technology you are certifying on, coupled with a practice test, to ensure your best chance of passing the exam. Purchase our product and use it to prepare for your exam. Take the corresponding vendor exam, and if you have two consecutive non passing scores within 90 days of purchasing a Kaplan SelfTest practice test, we will give you your money back.
In the unlikely event you need to take us up on the guarantee, please review the Terms and Conditions: simply mail us the original test results from your two non-passing exams, your sales receipt, physical product, and the guarantee form.
Guaranteed to Pass Terms and Conditions*
Below are some things to note before claiming our 90-Day Pass Guarantee.
- The Guarantee applies only to single user-licensed Kaplan SelfTest practice tests and bundles that are purchased directly from Kaplan.
- The individual who is requesting a refund must be the individual who purchased the product. Transfers do not apply.
- The guarantee is not applicable to exams taken before the corresponding Kaplan SelfTest practice test is purchased.
- Returns must be dated no later than 10 business days after the second failing score report date.
- Refunds can only be credited to the card used for your original order. If your card is no longer valid your refund will be issued via check. A restocking fee of 10% is applicable to all returns.
- If the purchase is a Kaplan SelfTest Bundle containing multiple practice exams, the guarantee period applies to each individual title, the refund amount will be for the applicable portion of that bundle.
- Does not apply to workstation license, study guide, extensions, eLearning, lab simulator, Office 2010 or 2013 products, professional development or test voucher purchases.
- By claiming the guarantee, online product(s) will be removed from your account, and you must return the CD-ROMs.
- Shipping costs are non-refundable.
To Claim Our Guarantee
In the unlikely event you do not pass your test and need to claim our 90-Day Pass Guarantee, simply complete our downloadable form and mail it back to us along with the original test results from your two non-passing Prometric or VUE exams and your sales receipt. Please see the form for more details.
DOWNLOAD THE FORM NOW | Adobe Acrobat PDF
*Terms and conditions of our guarantee are subject to change without prior notice.