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ITIL is the de facto international
standard framework of best practices in IT Service Management. The IT
Infrastructure Library (ITIL) contains a comprehensive description of the
processes involved in managing IT infrastructures. ITIL is relevant to anyone
involved in the delivery or support of IT services. Whether you are managing
day-to-day IT services, or establishing and refining existing processes, ITIL
can help you apply internationally proven best practices for the IT services and
support you provide.